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The North Carolina Crossroads WIC System is a model information system that is replacing the 30-year-old NC WIC Automated Data Processing (ADP) System. The system requirements for Crossroads were defined by a consortium led by the state of North Carolina and included Alabama, Virginia and West Virginia. Crossroads will manage all facets of WIC operations, including client services and vendor management. Crossroads uses modern web (HTML/HTTP) technology, standard WIC data elements, and complies with Federal policy and regulations.
Crossroads will allow the North Carolina WIC Program to better serve you. However, for a week or so before the change to Crossroads, your WIC clinic may be working with a limited staff. You will still get your WIC benefits. Look for posters in your WIC clinic or ask the WIC staff to find out when they will start using Crossroads.
You might ask why WIC is making the change. There are many benefits for you:
Crossroads is a WIC Management Information System (MIS) which is 100% federally funded by the United States Department of Agriculture (USDA) Food and Nutrition Services (FNS). North Carolina was selected to be the leading state of a four state consortium consisting of North Carolina, Alabama, Virginia and West Virginia to develop the new WIC MIS.
Crossroads is referred to as a State Agency Model (SAM), which means that it is intended to be a model system transferrable to other states once completed. Crossroads will support all facets of state and local agency WIC operations, including:
Crossroads enforces federal requirements to ensure accountability and automates a current paper-based system of documentation of client services. Crossroads supports interfaces such as NC FAST (for online verification of income eligibility), CNDS, NCID and the NC Accounting System. Crossroads is electronic benefit transfer (EBT) ready.
The training and rollout schedule was determined based on several factors, including the location of each agency, number of WIC staff and number of sites, and local health department accreditation and WIC monitoring schedules. Select a point on the timeline for list of local agencies rolled out during that week.
News Stories about WIC's Crossroads program. Click on headline for more information.
Statewide computer system improves services for local WIC clients | The Warren Record
WIC completes Crossroads program | Stanly News and Press
WIC nutritional program moving into the digital age | Blue Ridge Now
New IT system improves WIC services | Times-News
WIC technology replaces decades-old system in Craven | Sun Journal
New software running WIC program | Mount Airy News
Crossroads making WIC better in Rowan County | Salisbury Post
‘Quick’ WIC | Roanoke-Chowan News-Herald.com
New WIC registration program introduced | The Daily Herald
State launches WIC Crossroads program | WGHP Fox 8
New paperless program improves efficiency in nutrition program | Time Warner Cable News
Program helping mothers going high-tech | High Point Enterprise
NC counties roll out new WIC computer system | News and Observer
Health department rolls out new WIC registration program | The Dispatch
Health department rolls out WIC upgrades | Richmond Daily Journal
(Pitt) County works to improve WIC | Greenville Daily Reflector
WIC officials say new, computerized registration system will streamline access to services | Fayetteville Observer
Crossroads making WIC better | Yadkin Ripple
WIC program starts using new system | Jacksonville Daily News
Lenoir County WIC program going paperless at Crossroads | Kinston Free Press
WIC gets tech upgrade | Laurinburg Exchange
Counties implement new WIC management system | Rocky Mount Telegram
New system quickens WIC food delivery | The Robesonian
WIC Program rolls out USDA Crossroads Program | Cherokee One Feather
WIC program moves to electronic system in Wilson | Wilson Times
New WIC system implemented in Iredell | Statesville Record & Landmark
New System Improves Nutrition Programs | Southern Pines Pilot
New system making WIC more efficient for Lee County | The Sanford Herald
Rural areas get aid from DHHS | Henderson Daily Dispatch
New WIC system rolls out in Sampson | Sampson Independent
New Hanover among first counties to transition WIC program | Wilmington Star News
Jackson County Sees Changes at WIC Program | 540 AM WRGC
WIC update to roll out soon | WNCN
WIC program upgrades spur more convenience, efficiency | Gaston Gazette